Returns & Refunds
Russett Jones is proud to provide our customers, with the finest quality products. However, if you are not completely satisfied with your purchase, simply return it unworn and unlaundered within 30 days of the order date on your invoice for a refund. Email Russett Jones or use our contact us form.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error (an ‘Incorrect’ item), or if the item is damaged or defective.
As soon as we receive the returned item with notice of your cancellation of this order, we will refund the purchase price for that item. We do not refund the item’s normal postage charge to you unless we delivered the item to you in error (an ‘Incorrect’ item), or if the item is damaged or defective.
When you send your item back to us, we’ll inspect and process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of us receiving your return. If the refund does not appear in Your Account after four weeks from the day you sent us your return, please Contact Us for further assistance.
3. How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs.
Russett Jones will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
New Era Cap Company Limited will only send you a replacement for a damaged, defective or incorrect item once you have returned the item to us and we have received and checked it.
Please note: Defective items must be sent to us within 6 months of purchase.
Items returned within the 30 day period
Where you are withdrawing from your purchase within the 30 day period, and there has been no error on our part, we will refund the cost of the item but not the cost of sending the item to you. This returns policy does not affect your statutory rights.
Damaged / Defective / Incorrect Items
Prior to returning your goods, please contact us to discuss further. Please note that you may be asked to provide a photograph of the damaged/defective/incorrect items.
If the item was damaged in transit:
If you take delivery of a Russett Jones package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Email us, giving the reason for the return as “Item Faulty/Defective”.
If the item is defective:
In the unlikely event that you have a faulty item, you can return the item(s) to us. Email us, giving the reason for the return as “Item Faulty/Defective”.
If we sent you an item you did not order (an “incorrect” item):
In the unlikely event that you have an incorrect item, you can return the item(s) to us unworn and unlaundered in the original packaging and we’ll make sure you are not charged for it. Email us, giving the reason for the return as “Item Incorrect”. Once we recieve the incorrect item we will despatch the correct item.